Privacy Policy

Last updated: May 29, 2018  

Welcome to www.kayakalee.com (“Website”, “Site” or “Online Store”) owned and operated by Kayakalee, a business operating from its offices in Israel (hereinafter referred to as the “Company”, "Us", "We", or "Our"). We are the data controller for any personal information you provide through the website. This Privacy Policy tells you how we collect, use and share your Personal information when you use our Website. We do not use or share your personal information with anyone except as described hereunder.

By continuing to use our Website, you consent to the collection and use of your Personal Information, as well as the use of cookies on our website as set out in this Privacy Policy. Unless expressly stated otherwise, all terms used in this Privacy Policy will hold the same meaning as that in the Terms and Conditions of the Website.

Changes to this Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time. We will notify you of any changes to the Privacy Policy by changing the last updated date on this page. You are advised to review this Policy periodically. Please take note that any changes will be effective when posted on this web page.

Information we collect from you and how we process it?

Collection of account information

When you create a customer account on www.kayakalee.com we collect your full name and your email address. We process this information to verify your account, to enable you to log into your account securely, to help you see your past transactions and edit any personal information such as shipping details (if you choose to provide this detail to us).

Collection of transaction information

When you order a product from our online store, we collect specific personal information from you including your full name, email address, billing address and your shipping address (if different from your billing address). We process this information to enable you to securely log into your account, to deliver the ordered product to you, to keep track of your purchase/transaction history and to contact you, if required.

Collection of payment information

When you place an order and provide your payment information through our website, such as your credit or debit card details, all your sensitive data collected, encrypted and used by our selected payment processor for processing your payment in accordance with their own Terms and Privacy Policy. We currently offer users a choice to pay via Paypal payment processor and Checkout payment processor. Where you choose to pay using secure Paypal payment processor, your personal information is directly collected and processed by Paypal in accordance with Paypal Inc’s legal agreement. Where you choose to pay for your purchase through the Checkout payment processor, your sensitive personal data is collected and processed by The Checkout Group’s terms and privacy policy.

Please take the time to carefully review the relevant privacy policies as we do not collect or process any payment information from our customers and your personal information will be governed by the relevant payment processor’s privacy policy.

Automatically collected usage data

We automatically collect certain usage data about you when you browse our website, such as your IP address, your browser type, your operating system, pages you visit on our website. Your information is processed to analyse how you use our website and improve your user experience.

Collection of inquiry information

We may collect certain personal information when you send us inquiries or other support requests through the “contact us” page on our website or directly to the email address: info@kayakalee.com. We may be required to process the data received from your inquiry to respond to your request, to keep a record of your past communication with the Company, to provide support and any other relevant marketing purposes.

Collection of subscription data

We may collect certain personal information from you such as your name and email address when you subscribe to receive marketing material or newsletters from us. Your information is processed for sending you relevant marketing material that we think you will find useful.

The legal basis of the processing

The legal basis for our collection and use of your personal information is to perform our obligations under the agreement that we enter into when you purchase a product from our website. 

We may also process your information where we have a legitimate interest in such processing to improve our service to our users.

Where we use your personal information to send you any marketing material, the legal basis of such processing is your consent which we will obtain from you before we process your information for such purpose.

Please note that we may process any of the aforementioned information that we collect from you for the establishment, exercise or defence of our legal claims in any court proceedings or where we are required to process your personal information for fulfilment of our legal obligations.

Who we share your information with?

We do not sell or rent your personal information to any third-party.

We may disclose your personal information in the following circumstance:

  • if we are required to do so by law;
  • to protect our vital interest;
  • To perform our contract with our customers;
  • to protect the interests of other individuals and/or;
  • upon reasonable requests from the law enforcement authorities.

Who do we share your personal information with:

  • Our payment processors only to the extent necessary for the purposes of processing your payments and/or issuing refunds (where applicable), addressing chargebacks and similar issues;
  • Our product suppliers and shipping service providers to deliver your purchased product to you;
  • Our service providers such as hosting service providers and developers who help us in the day to day operation of our business;
  • To any governmental body or authority where we are required to provide such personal information by law.

Transfering your personal data outside European Economic Area (EEA)

Kayakalee is operating from its offices in Israel. We may hold and process your information in and outside the country of your residence. If you are currently residing in an EEA member state, by providing us with your personal information you agree to such transfer of data in and outside of the EEA. Regardless of where your information is transferred and processed, your personal data is governed by this Privacy Policy.

Merger or Acquisition

Mergers and acquisitions are part of business reality. In the event we undergo a merger or acquisition, your personal information will be transferred to the new acquirer who may be outside the EEA as part of our business asset. We assure you that any transfer of your personal data to a new entity will not limit your rights under this privacy policy and your personal information will be managed by the entity on terms substantially the same as set out in this Privacy Policy.

Your Data Rights under the GDPR

Your right to access your personal information

Where we process your personal data, you have the right to access your personal data that we hold along with information relating to the purpose for which we are processing your data and who we share it. If you currently have an account on www.kayakalee.com you can easily view the personal information you provided us by logging into your account or alternatively by contacting us at info@kayakalee.com.

Your right to edit your personal information

Where the information we hold about you is incorrect, outdated or inaccurate, you have the right to edit your information for the purposes of rectifying any inaccuracies or updating it.

Your right to erasure of your personal information

You have the right to request that we erase your personal information from our records. We will respond to your request within 30 days from the date of receipt of your request. 

If you wish to exercise your right to access, edit or erase your personal information, please contact us at and we will respond to your request within thirty working days.

Your right to object to the processing of your personal information

You have the right to object to our processing of your personal information including processing of data for direct marketing purposes. We will immediately cease processing your personal data for such direct marketing purposes upon receipt of your objection.

Your right to data portability

Where the legal basis for a collection of your personal information was consent or legitimate interest including a performance of our contractual obligations under a sale of goods agreement and it was collected automatically, you have the right to receive your data in a machine-readable format.

Your right to file a complaint with a supervisory authority

If you are of the view that our processing of your personal information is infringing your privacy rights or any applicable privacy laws governing your personal data, you may file a complaint with a supervisory authority responsible for data protection in your country of residence (if you are living in EEA).

Your right to withdraw your consent

Where we use consent as the legal basis for processing your personal information, you have the right to withdraw your consent anytime by giving us a written notice of your withdrawal at info@kayakalee.com.

Marketing Emails

When you opt-in to receive marketing communication from us, we will use your personal information to send you marketing material that we think you’ll find interesting. You can opt-out of receiving such communication at any time by clicking the unsubscribe link at the bottom of our emails, and we will no longer send you marketing emails. However, we may still have to send you emails for any orders you place through the online store or when responding to your requests.

Security

We strive to keep all your Personal Information secure. We use all commercially viable means to protect your Personal Information, however as our Website is built upon and uses third-party tools and software there may be vulnerabilities that we are not yet aware of and therefore we are unable to offer any guarantees as to the security of your personal information.

Retention of User data

We will retain your personal information in our database for the entire duration that your account is active. After you cancel your account, we will not keep any of your personal information in our database for a period longer than necessary for the fulfillment of our business and legal obligations.

Cookies

We make use of cookies on our Website. Cookies are small text files placed on your computer's browser to store your preferences when you use our services. You can decline to accept website cookies by changing your browser settings; however, you understand that this will impact your user experience on our website.

Take note that although cookies on their own do not collect any personally identifiable information about our users, once you create an account and provide us with your personally identifiable information, this information may be linked to data that is already stored in the cookie.

Cookies enable us to track information about our Users and help us to improve our user experience.

We use cookies to:

  1. Identify you as a unique user when you visit our website;
  2. Determine if you are logged into your account on our website;
  3. To store your preferences on our website;
  4. To prevent any unauthorized access to your account and to protect the safety of our website;
  5. To analyse how users use our website;

We also use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites, please click the link here.

 

We will request your express consent for use of our cookies. You can easily refuse accepting cookies by declining our request for consent. You can also refuse to accept cookies by changing your browser settings. Please note that when you block, delete or refuse to accept cookies, it will result in poor user experience and you may not be able to access all areas of our website and services.

Third-party websites

We will clearly identify any links to third-party sites on our Website. When you click on these third party links, you will be redirected to the Website that is owned and operated by a third-party. Their own legal policies and agreements govern these third-party websites and we encourage you to review their Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.

Contact us

Kayakalee is operating from its head offices in Israel.               

Email address:            info@kayakalee.com

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